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Privacy Policy

Privacy Policy

Pursuant to Regulation (EU) 2016/679 (GDPR), this Privacy Policy describes how the personal data of users who visit the Feel Your Touch Agency website is processed.

1. Data Controller

Feel Your Touch Agency
Email: info@feelyourtouch.net

2. Types of Data Collected

The website may collect the following categories of data:

  • Data voluntarily provided by users (e.g. name, email address, telephone number, messages submitted through contact forms, information requests, and free download forms)

  • Data required to process purchases (e.g. identification and billing information)

  • Data provided for newsletter subscriptions (e.g. email address and preferences)

  • Browsing data (e.g. IP address, device type, pages visited)

  • Data collected through analytics tools (Google Analytics)

  • Data collected through marketing tools (Meta Pixel)

Please note: payment data is processed directly by payment providers (PayPal and card payment networks) in accordance with their respective privacy policies.

3. Purposes of Data Processing

Personal data is processed in order to:

  • respond to contact requests and enquiries

  • provide access to free content and downloads

  • manage purchases of digital products and services

  • provide online courses and purchased content

  • send newsletters and promotional communications, subject to the user’s consent

  • analyse website traffic and improve the website

  • comply with tax, accounting and legal obligations

4. Legal Basis for Processing

Personal data is processed on the following legal bases:

  • user consent (e.g. newsletters, marketing and non-essential cookies)

  • performance of a contract (e.g. purchase of products or services)

  • compliance with legal obligations (e.g. tax and accounting requirements)

  • legitimate interests (e.g. website security and prevention of abuse)

5. Website Hosting and Technical Management (Wix)

The website is hosted on the Wix.com Ltd. platform, which provides the technological infrastructure required for the operation of the website.

Data may be stored through Wix.com’s data storage systems, databases and general applications. Such data is stored on secure servers protected by firewalls.

Wix.com acts as a service provider and processes data in accordance with its own privacy policy.

6. Payments

Payments made through the website are processed via:

  • PayPal

  • credit and debit cards through the relevant payment networks and gateways enabled on the platform

Payment information is not stored directly by the Data Controller. It is processed by the relevant payment providers in accordance with their own privacy policies and applicable security standards (e.g. PCI-DSS).

7. Analytics and Marketing Tools

The website may use:

  • Google Analytics for statistical analysis and website traffic measurement

  • Meta Pixel for advertising and remarketing purposes

These tools may collect browsing data through cookies and similar technologies, subject to the user’s consent, which is managed through the website’s cookie banner.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and, where applicable, for the periods required under tax, accounting and civil law.

9. Disclosure of Data to Third Parties

Personal data may be disclosed or made accessible to third-party providers that supply technical and operational services, such as hosting, payment processing, analytics, marketing and email marketing services, including:

  • Wix.com

  • PayPal and card payment providers

  • Google (Analytics)

  • Meta Platforms (Pixel)

  • email marketing service providers used by the website

These third parties process personal data in accordance with their respective privacy policies.

10. Data Subject Rights

Users may exercise their rights under Articles 15–22 of the GDPR, including the rights of access, rectification, erasure, restriction of processing, objection and data portability, by contacting:

info@feelyourtouch.net

Users also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).

11. Changes to this Privacy Policy

The Data Controller reserves the right to update this Privacy Policy. Any changes will be published on this page.

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